Many homeowners have experienced the issue when their Ring doorbell won’t connect to Wi-Fi. This can be frustrating, especially when they rely on the security device to monitor and protect their property.
There are a few reasons why this can happen, and understanding these causes can help users troubleshoot and resolve the problem.
Some common reasons a Ring doorbell won’t connect to Wi-Fi include:
- A weak signal strength
- Incompatible network bands
- Or outdated system software
In some cases, issues with the doorbell device or the Wi-Fi router may also be the cause. By determining the root cause, users can perform appropriate steps to reconnect their Ring doorbell and regain the security and convenience it offers.
In This Article
4 Common Causes of Ring Doorbell Connectivity Issues
When a Ring doorbell won’t connect to Wi-Fi networks, it may be due to the following 4 factors, which can be categorized as:
- Wi-Fi signal strength
- Router compatibility
- Device firmware and app issues
- Network Settings
Let’s look at each of these issues in more detail.
1. Wi-Fi Signal Strength
Poor Wi-Fi signal strength is a common cause of connectivity issues with Ring doorbells. The distance between the Ring device and the Wi-Fi router, obstacles in the path, or interference from other wireless devices can all affect the signal.
To improve Wi-Fi signal strength, you can try moving the router and Ring device closer or use a Wi-Fi network extender.
Poor signal strength can also result in other issues such as a Ring Solar Panel not charging and Ring doorbells flashing blue.
2. Router Compatibility
Another reason why a Ring doorbell won’t connect to Wi-Fi may be router incompatibility. There are two types of network bands: 2.4 GHz and 5 GHz, and some Ring doorbell models may only be compatible with one type.
Make sure your router supports the network band required by your Ring doorbell.
3. Device Firmware and App Issues
Outdated firmware on the Ring doorbell or issues with the Ring app can also contribute to connectivity problems. Regularly check for firmware and app updates to ensure your doorbell and app are functioning optimally. Problems with the Ring app can also result in Ring Live View not working.
4. Network Settings
Incorrect network settings, such as a crowded Wi-Fi channel or wrong Wi-Fi password, may prevent your Ring doorbell from connecting to Wi-Fi. To troubleshoot this, you can:
- Check your Wi-Fi password and ensure it’s entered correctly in the Ring app.
- Avoid using special characters in the Wi-Fi password as they may cause issues.
- Change your Wi-Fi router settings to switch to a less crowded channel.
Another reason why a Ring doorbell won’t connect to Wi-Fi is due to interference from other devices or hidden Wi-Fi networks. Resolving these issues can also help fix Ring streaming errors.
5 Steps to Troubleshoot Ring Doorbell Won’t Connect to Wi-Fi
When experiencing issues when a Ring doorbell won’t connect to Wi-Fi, there are several troubleshooting steps you can follow.
1. Check Wi-Fi Signal Strength
Ensure your Ring doorbell is within range of your Wi-Fi router. Test other devices to confirm the Wi-Fi signal is strong enough in the area where your doorbell is installed. Consider using a Wi-Fi extender if the signal is weak.
2. Restart Router and Doorbell
Restarting both the router and the Ring doorbell can resolve connection issues. Unplug the router for 30 seconds, then plug it back in. Press the setup button on your Ring doorbell to restart it.
3. Update Device Firmware and App
Make sure your Ring doorbell and the Ring app are up-to-date. Outdated firmware or app versions might cause connection problems.
4. Verify Network Settings
Double-check your Wi-Fi network settings in the Ring app by reconnecting your doorbell to the Wi-Fi network. This ensures your Ring doorbell is using the correct Wi-Fi network and password.
5. Factory Reset
If you’ve tried all the troubleshooting steps and your Ring doorbell still won’t connect to Wi-Fi, perform a factory reset. This will restore the device to its original settings and allow you to set up the connection again from scratch.
Besides these troubleshooting steps, it’s important to ensure that all components of your Ring system are functioning correctly.
Alternative Ring Connectivity Solutions
When your Ring doorbell won’t connect to Wi-Fi, there are alternative solutions to consider for improving the connection and ensuring seamless operation.
Wi-Fi Extenders
Weak Wi-Fi signal strength may cause your Ring doorbell to not connect to Wi-Fi. One potential solution is using a Wi-Fi extender.
A Wi-Fi extender increases the range and strength of your Wi-Fi network, helping the Ring doorbell establish a stable connection.
- Choose a Wi-Fi extender compatible with your router’s brand and model.
- Place the Wi-Fi extender midway between your router and the Ring doorbell location, within the Wi-Fi range of your router.
- Plug the Wi-Fi extender into a power outlet and follow the setup instructions provided by the manufacturer.
- Connect your Ring doorbell to the extended Wi-Fi network to improve the signal strength and connectivity.
Ring Chime Pro
Another option to enhance the Wi-Fi connection when your Ring doorbell won’t connect to Wi-Fi is to use the Ring Chime Pro. This device is specifically designed to work with Ring devices, serving as both a Wi-Fi extender and a chime for your doorbell. Follow these steps to set up your Ring Chime Pro:
- Plug in the Ring Chime Pro into a power outlet near your router.
- Download the Ring app and follow the setup instructions for the Ring Chime Pro.
- Connect your Ring doorbell to the Ring Chime Pro’s Wi-Fi network.
- Relocate the Ring Chime Pro if necessary to find the optimal position between the router and the doorbell.
By implementing one of these alternative solutions, you should be able to resolve the above issues and improve the performance of your Ring doorbell connectivity.
Contacting Ring Support
If you have tried several troubleshooting steps and still find that your Ring doorbell won’t connect to a Wi-Fi network, it may be time to contact Ring Support for additional assistance. The support team is knowledgeable about common technical issues and will help you resolve the problem with your Ring doorbell.
Before you reach out to Ring Support, make sure you have tried the following solutions:
- Verify your Wi-Fi signal strength
- Restart your router
- Adjust your Wi-Fi settings
If you have tried all of the suggested preliminary steps and your Ring doorbell still won’t connect to Wi-Fi, contact Ring Support directly. Follow these steps to reach out to the support team:
- Visit the Ring Support website at support.ring.com.
- Select the “Contact Us” option.
- Choose your preferred contact method, such as phone or live chat.
- Provide your Ring account information and details about your specific issue.
Frequently Asked Questions
If your Ring Doorbell won’t connect to Wi-Fi with an incorrect password, it’s because the device is unable to authenticate with the network. Make sure you’re entering the correct Wi-Fi password and that the network is within range.
If the problem persists, try resetting your router or contacting Ring support for further assistance.
If your Ring Doorbell is flashing white and not connecting to Wi-Fi, it could be an issue with the device’s firmware or a problem with your Wi-Fi network. Try resetting your router and restarting the Ring Doorbell.
If the issue persists, contact Ring support for further assistance.
If your Ring Doorbell is flashing blue and won’t connect to Wi-Fi, it’s likely that the device is in setup mode. This means that it’s ready to be paired with a new Wi-Fi network.
Make sure you have the correct Wi-Fi network name and password, and follow the setup instructions in the Ring app.
To manually reset your Ring Doorbell, press and hold the orange button on the back of the device for at least 20 seconds. This will reset the device to its factory settings and erase all stored data. After resetting the device, you’ll need to set it up again using the Ring app.
Final Thoughts on Ring Doorbell Won’t Connect to Wi-Fi
By following the step-by-step instructions provided in this article, you can increase the likelihood of resolving your Ring doorbell’s Wi-Fi network connectivity issues. Whether its a weak signal strength, incompatible network bands or you have outdated Ring software, you should now be able to easily troubleshoot any of those obstacles.
If you continue to experience problems and your Ring doorbell won’t connect to Wi-Fi or with other Ring devices, remember that the Ring support team is available to help. With their guidance, you can resolve your Ring doorbell won’t connect to Wi-Fi issues and restore your device to proper functioning.
Tom is a managing partner with Smart Home Scoop. He has been writing and researching smart home automation topics on the web for over 10 years.
